Refund, Cancellation and Revision Policy
The Away Message
Effective Date: January 4, 2027
At The Away Message, we want every traveler to feel confident in their travel planning experience. Because our services involve personalized research and customized itineraries, the following policies explain how cancellations, refunds, and revisions are handled.
Cancellations and Refunds
Confirmation of Planning
Once payment has been received and all necessary travel information has been provided, The Away Message will send a confirmation email notifying the Client that travel planning has officially begun.
This email will mark the start of the planning process and confirm that the project has entered the research and itinerary development stage.
Before Planning Begins
If a client cancels before receiving their planning commencement confirmation email, they are eligible for a full refund of their planning fee.
After Planning Begins
Once the planning commencement confirmation email has been sent and work has begun, cancellations may qualify for a partial refund based on the portion of services not yet completed.
The Away Message will provide an explanation of any amount retained for work already performed.
After Final Delivery
Once the agreed travel planning services have been completed and the final itinerary has been delivered, planning fees are generally nonrefundable.
This does not limit any rights or remedies available under applicable consumer protection laws, including situations where services were not provided as agreed.
Changes or Cancellations by The Away Message
If we are unable to complete the agreed services, we will notify you and offer an appropriate refund for services not provided.
Requesting a Cancellation
Cancellation requests must be submitted by email to [Business Email Address]. The date your request is received will be used to determine the status of your project.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider.
Itinerary Revisions
We want your itinerary to reflect your interests, preferences, and travel style.
Each travel planning package includes the following revision allowances:
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Flexible Guide: One round of revisions.
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Detailed Itinerary: Two rounds of revisions.
A revision round consists of one consolidated set of reasonable changes requested by the client.
Revision Deadline
Clients must submit revision requests within seven calendar days of receiving their initial itinerary.
Included revisions must remain within the original agreed scope of the trip.
Examples of included revisions may include replacing a restaurant, adjusting an activity, or changing the order of recommended experiences.
Changes Outside the Original Scope
Major changes may require an additional fee or new quote, including:
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Changing the destination
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Adding travel days
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Adding new cities or countries
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Substantially restructuring the itinerary
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Requesting additional services not included in the original package
Any additional charges will be communicated and approved before further work begins.
Corrections
If an itinerary contains an error caused by The Away Message, we will make reasonable corrections at no additional charge. These corrections will not count toward the included revision allowance.
Unused Revisions
Unused revision rounds do not have a cash value and cannot be exchanged for refunds or transferred to future trips.
Contact Us
For cancellation, refund, or revision requests, please contact:
The Away Message
Email: [Business Email Address]
We are committed to communicating clearly and working toward a fair resolution when concerns arise.